Terms of Use

These Terms apply to all services provided by and related to Ecom Scaling Agency, including e-commerce automation, Amazon FBA support, Walmart marketplace management, Shopify dropshipping, TikTok Shop setup, Facebook Marketplace, YouTube automation, virtual assistant support, account reinstatement, consulting, and any related website content or service communications.

We reserve the right, in our sole discretion, to pre-screen, refuse, pause, or remove any project, request, or user-provided content that violates these Terms, appears unlawful, infringes another party's rights, is abusive or defamatory, or is otherwise objectionable.

We may access, preserve, and disclose account information, client information, or project content when required by law or when we believe it is reasonably necessary to comply with legal process, enforce these Terms, respond to support requests, address claims, prevent fraud, or protect the rights, property, or safety of Ecom Scaling Agency, its clients, users, partners, or the public.

Service Scope and Project Requirements

Ecom Scaling Agency provides service packages based on the business goals, platform details, onboarding briefs, marketplace information, account access, product preferences, budgets, timelines, and other instructions clients supply.

Your selected package determines the research, setup plans, store or marketplace configuration, listings, automation workflows, virtual assistant support, account support, reporting, management, or other deliverables we provide. Work progresses through onboarding, review, feedback, revisions, and approvals.

You must provide complete and accurate information, timely approvals, required credentials, marketplace permissions, applicable payment access, and third-party account access needed for the service. We are not responsible for delays, rejected work, incomplete setup, or platform issues resulting from missing, inaccurate, late, or restricted client information.

Review, Revisions, and Acceptance

When Ecom Scaling Agency provides a strategy, plan, setup, report, draft listing, account work, campaign work, workflow, or other deliverable, you are responsible for reviewing it promptly.

A deliverable may be considered accepted if you do not promptly tell us that it does not reasonably match the agreed package, onboarding brief, or approved scope. Revision requests should clearly describe the changes required.

Revisions support progress within the agreed service direction. Major changes to the platform, business model, product category, scope, or strategy may count as new work and require additional fees or a separate agreement.

Eligibility, Access, and Permitted Use

Clients must be at least 18 years old, accept these Terms and Conditions and our Privacy Policy, and provide accurate registration, billing, and project information. If you act for a company or another entity, you confirm that you have authority to bind it to these Terms.

Your use of our website and services must comply with these Terms, posted policies, and applicable law. You use them at your own risk and responsibility.

Prohibited Uses and Website Security

You agree not to use the website or services to transmit, store, or share material that:

• Violates copyright, trademark, trade secret, privacy, publicity, or other rights.
• Is unlawful, obscene, defamatory, threatening, harassing, abusive, hateful, or misleading.
• Contains viruses, malware, harmful code, or systems intended to damage or intercept data.
• Constitutes unauthorized advertising, spam, chain letters, or pyramid schemes.
• Violates any marketplace, payment processor, advertising, or third-party platform policy.

You also agree not to use false registration information, access accounts or data not intended for you, interfere with the service, overload our infrastructure, scrape or automate website access without permission, attempt to reverse-engineer any website software, or test, scan, or breach security measures without authorization.

Operation of Website and Services

We aim to use commercially reasonable efforts to maintain website and service availability, but cannot guarantee continuous or error-free access. Server or telecommunications issues, maintenance, platform restrictions, third-party outages, and other circumstances may cause interruptions or delays.

Ecom Scaling Agency may discontinue, modify, suspend, or change the website or any service in whole or in part at any time. We are not responsible for loss, cost, damage, or liability resulting from delays, interruptions, errors, omissions, service changes, or unavailability.

Refund, Cancellation, and Tax Policy

Refunds and cancellations are handled according to our Refund Policy. Your refund eligibility may be affected if a special package was chosen, the primary strategy or service direction was approved, revisions were requested, cancellation was for reasons unrelated to our company, required information was incomplete, another provider was engaged for the same project, or the refund request period has passed.

Certain services and costs are non-refundable, including but not limited to third-party platform fees, ad spend, supplier costs, domain registration, hosting, software subscriptions, marketplace fees, rush service fees, and work already initiated or approved.

Customers may not be eligible for a refund after a contract has been sent, signed, or left unsigned beyond the stated review period without a valid reason. All prices advertised on this website are exclusive of applicable taxes unless stated otherwise.

For full details, please review our Refund Policy.

Payments and Billing

Payments made by Visa, Mastercard, American Express, Discover, PayPal, bank transfer, cheque, or other accepted methods may be processed by third-party merchant services or payment processors. Ecom Scaling Agency does not store customer card details on its systems. For recurring billing, the payment processor or merchant service may securely store payment information.

You authorize us and our payment processors to charge agreed fees, recurring service fees, package balances, approved add-ons, rush fees, third-party pass through costs, or other amounts associated with your selected service.

Ownership and Rights to Use

Except as expressly provided in these Terms, Ecom Scaling Agency owns all right, title, and interest in the website, service materials, text, images, interface elements, processes, systems, templates, internal methods, and proprietary content.

By submitting business information, onboarding details, account information, brand materials, product information, media, or other client information, you grant Ecom Scaling Agency and its agents the rights necessary to use that information to provide the requested services, maintain records, communicate with you, troubleshoot issues, and complete project work.

Subject to full payment and compliance with these Terms, you will own the final approved deliverables specifically created for you, except for third-party materials, platform-owned assets, licensed software, templates, internal processes, unselected drafts, research not released to you, and proprietary workflows retained by Ecom Scaling Agency. No trademarks, copyrights, marketplace approvals, or registrations are guaranteed unless expressly included in a written agreement.

Unless a separate written non-disclosure agreement says otherwise, we may use project information, completed work, results, and deliverables for internal records, archives, training, reporting, and promotion.

Client Responsibilities and Platform Compliance

You must comply with the laws, marketplace policies, payment processor rules, tax obligations, advertising policies, platform terms, supplier requirements, and account rules that apply to your business.

Amazon, Walmart, Shopify, TikTok, Facebook, YouTube, and other third parties make their own decisions about approvals, suspensions, reinstatements, listings, payments, fulfillment, and enforcement. Our setup, management, support, and appeal services do not give us control over those decisions or guarantee their outcomes.

Non-Disclosure and Privacy

Ecom Scaling Agency intends to use commercially reasonable efforts to follow its Privacy Policy. However, we cannot assume responsibility or liability for every unauthorized access event, malicious act, third-party breach, or misuse of information submitted through the website or third-party platforms.

For details about information collection, use, and data rights requests, read our Privacy Policy.

Third-Party Links, Tools, and Services

The website or our services may reference or use third-party websites, platforms, tools, payment processors, marketplaces, hosting providers, software, suppliers, or other services. These third parties are not under our control, and we are not responsible for their content, policies, availability, updates, fees, decisions, or actions. If you access or use third-party services, you do so at your own risk.

Warranty Disclaimers

The website, services, deliverables, reports, recommendations, and support are provided on an as-is and as-available basis to the maximum extent permitted by law. Ecom Scaling Agency disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, error-free operation, and any warranties relating to delays, omissions, or third-party performance.

We do not guarantee revenue, profit, sales volume, account approval, account reinstatement, platform ranking, advertising performance, supplier availability, marketplace eligibility, or any particular business outcome.

Indemnification and Limitation of Liability

You agree to defend, indemnify, and hold harmless Ecom Scaling Agency, its affiliates, officers, agents, partners, employees, and service providers from claims, demands, damages, liabilities, losses, and expenses, including reasonable attorneys' fees, arising from your violation of these Terms, your use of the website or services, your business activity, your marketplace accounts, or your infringement of another party's rights.

To the maximum extent permitted by law, Ecom Scaling Agency shall not be liable for consequential, incidental, special, exemplary, punitive, indirect, or business interruption damages, including lost profits, loss of data, loss of revenue, account suspension, marketplace action, supplier issue, delay, or loss of use. Our total liability for damages shall be limited to the total amount you paid toEcom Scaling Agency for the package or service giving rise to the claim.

Governing Law

These Terms and Conditions and all matters arising from them shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

Contact

For questions about these Terms and Conditions, contact Ecom Scaling Agencyusing the details below:

• Email: info@ecomscalingagency.com
• Phone: (281) 612-9551
• Address: 4607 COLONY HILLS DR SUGAR LAND, TX 77479